Senior Client Solutions Specialist

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

The Senior Client Solutions Specialist serves as a strategic technical advisor and subject matter expert across ExtensisHR’s core HR technology platforms, including HRIS, Learning Management Systems, Performance Management, and Applicant Tracking Systems. This advanced role is critical in driving successful implementations, optimizing system utilization, and ensuring high-touch, proactive client engagement and satisfaction.

With a hybrid focus on enterprise-level customer service and deep platform knowledge, the Senior Specialist acts as a cross-functional liaison between clients and internal departments including Sales, Implementation, HR, and Technology. This individual is expected to take ownership of complex client scenarios, lead process improvements, and support the evolution of ExtensisHR’s tech-enabled service model.

Client Engagement & Technical Ownership

• Serve as the lead implementation and support expert for HRIS ancillary platforms including Learning Management, Performance Management, Applicant Tracking, and E-Verify systems for mid-to-large-scale clients.
• Deliver consultative guidance on system capabilities, configurations, and best practices tailored to each client’s HR strategy and goals.
• Champion the client experience through clear communication, timely follow-up, and issue resolution while exceeding service expectations.
• Facilitate advanced platform training sessions for clients and internal teams; develop job aids and training content as needed.
• Lead client discovery and intake processes for complex PTO and policy configurations within the ExtensisHR platform.
• Proactively identify opportunities for product or service optimization and escalate enhancement needs to internal product teams.

Cross-Functional Collaboration & Escalation Management

• Partner with internal teams (Sales, HR, Implementation, IT) to ensure cohesive rollout and seamless ongoing support of technology solutions.
• Serve as a technical escalation point for complex Level 1 and Level 2 HRIS product issues.
• Maintain clear documentation and knowledge sharing using ExtensisHR’s CRM and ticketing systems.
• Mentor and provide informal coaching to Client Solutions Specialists and team peers as needed.

Education:

• Bachelor’s Degree required, preferably in Business, Human Resources, or a related field.

Experience:

• 4+ years of client-facing experience in a professional services or SaaS/technology environment.
• Demonstrated expertise with HR systems including HRIS, ATS, LMS, or performance management tools.
• Prior experience in a PEO, HRO, or HR tech consulting environment strongly preferred.
• Strong Excel skills; ability to manipulate data and produce client-facing reports.
• Proven ability to manage multiple high-priority tasks simultaneously and independently.

Technical & Professional Competencies:

• Excellent written and verbal communication skills.
• Strong analytical, troubleshooting, and client advocacy abilities.
• Detail-oriented with the ability to translate technical concepts into client-friendly language.
• Demonstrated leadership within project work or mentorship capacity.
• Proactive, adaptable, and capable of thriving in a fast-paced, client-driven environment.

Physical Demands:

• Ability to sit or stand for extended periods while performing desk-related tasks. 
• Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. 
• Ability to lift and carry office supplies or equipment up to 20 pounds. 
• Occasional bending, reaching, and twisting to retrieve files or supplies. 
• Ability to walk throughout the office, including moving between different departments or meeting rooms. 
• Ability to communicate effectively in person and via phone or video conferencing. 
• Ability to focus and maintain attention for long periods while working on various tasks. 
• Must be able to communicate effectively in both verbal and written form. 
• Occasional travel may be required. 
• The work environment is typically quiet and climate-controlled, with standard office equipment available. 
• This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. 

At Extensis, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life.  Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day. Range for this role between $90K and $100K annual salary. 
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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