Client & Partner Experience Manager

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

We are seeking a dynamic and customer-focused Client & Partner Experience Manager to join our team. The Client & Partner Experience Manager will play a pivotal role in nurturing and strengthening our relationships with existing clients, and broker partners ensuring their continued satisfaction and retention of mutual clients.

1. Proactively engage with existing clients and brokers to understand their needs, challenges, and overall satisfaction with our PEO services.
2. Serve as the primary point of contact for client and broker escalations, ensuring timely and effective issue resolution.
3. Collaborate closely with internal teams, including Sales, Operations, and Customer Service, to address client and broker needs and drive continuous improvement.
4. Develop and maintain a deep understanding of our PEO services, capabilities, and value proposition to effectively communicate with clients.
5. Serve as the primary point of contact for an assigned portfolio of broker partners, providing year-round service and escalation support for mutual clients, with elevated engagement and relationship management throughout the benefits renewal season.
6. Monitor escalated client and broker accounts and address any signs of dissatisfaction or potential churn.
7. Prepare reports and analytics related to client retention metrics, trends, and opportunities for improvement, and present findings to brokers monthly or quarterly, depending on the meeting cadence.
8. Stay informed about industry trends, best practices, and competitive landscape to enhance client retention strategies.
9. Participate in training sessions and professional development activities to continuously enhance skills and knowledge.
10. Play a key role in supporting the organization’s ability to meet annual client and worksite employee retention targets through proactive partnership and high-quality service delivery.

1. Bachelor’s degree in Business Administration, Marketing, Communications, or related field preferred.
2. Proven experience in client retention, account management, or client success roles, preferably in the PEO, HR, healthcare services industry.
3. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
4. Excellent problem-solving and conflict resolution abilities, with a focus on delivering exceptional client experiences.
5. Ability to multitask, prioritize, and manage time effectively in a fast-paced, deadline-driven environment.
6. Detail-oriented with a strong commitment to accuracy and quality.
7. Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Position Salary:

90k-125k

Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Student Loan Assistance Program where ExtensisHR contributes toward your student loans.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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