Manager, Account Management

ExtensisHR, one of the largest and fastest-growing Professional Employer Organizations (PEOs) in the U.S., is looking for talented professionals to join our team. If you're passionate about making a meaningful impact and helping businesses grow by simplifying HR, we want to hear from you. Our offerings include personalized services and solutions for HR, employee benefits and retirement plans, payroll and taxes, employer risk, compliance, and employee management. We manage over $3 billion in employment-related costs annually and pride ourselves on delivering exceptional customer service. 
 
Learn more at www.ExtensisHR.com 

As the Manager of Account Management, you are a strategic leader and team builder who thrives in a fast-paced, client-focused environment. You will oversee a team of Account Managers (AMs), guiding their development and performance while ensuring alignment with company goals and client satisfaction. You are passionate about cultivating strong relationships, driving operational excellence, and fostering a culture of accountability and growth. 

• Team Leadership & Development 

• Lead, mentor, and coach a team of Account Managers to deliver exceptional client service and relationship management. 

• Foster a client-first culture centered around proactive communication, responsiveness, and strategic partnership. 

• Establish performance expectations and conduct regular performance reviews. 

• Client Relationship Oversight 

• Monitor client satisfaction across the team’s portfolio; identify risks to retention and lead proactive strategies to address concerns. 

• Partner with senior leadership on escalated client issues, ensuring timely resolution and client confidence. 

• Support Account Managers with executive-level client meetings, renewals, and strategic business reviews. 

• Operational Excellence 

• Drive consistency in service delivery, communication standards, and client engagement practices. 

• Collaborate with HR Business Partners, Payroll, Benefits, and Compliance leaders to ensure seamless service delivery. 

• Track and analyze key performance indicators (KPIs) such as retention, client satisfaction, and responsiveness to ensure service excellence. 

• Strategic Contributions 

• Provide feedback and insights to senior leadership on client trends, product/service opportunities, and operational improvements. 

• Support the development and refinement of client service strategies, tools, and processes to continuously enhance the client experience. 

• Partner with Sales and Implementation teams to ensure a smooth onboarding process for new clients, setting them up for long-term success. 

• 6-10 years of experience in account management, client services, or a related field, with at least 3 years in a leadership or management role. 
• Proven success in managing high-performing teams and driving client outcomes. 
• Strong business acumen and executive presence; comfortable engaging with senior-level client contacts. 
• Excellent communication, coaching, and conflict resolution skills. 
• Strategic thinker with a hands-on approach to problem-solving and team development. 
• Experience in HR, PEO, ASO, HR software, or benefits-related industries is highly desirable. 
• Bachelor’s degree or equivalent experience required. 
• Salary: 120k - $150k commensurate on experience. 

ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal At life. Under our You Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include: 

• Competitive compensation and performance-based incentives. 
• Progressive Paid-Time Off Program, including volunteer and life event leave. 
• Group Medical, Dental, Vision, and Life insurance from day one. 
• 401(k) with company match. 
• Voluntary benefits including 529 College Savings, Home & Auto insurance, pet care, and more. 
• Student loan assistance program. 
• Onsite Wellness Rooms and free Headspace meditation app access. 
• Extensive professional development and career advancement programs. 
• Employee Referral Program. 
• Discounts in retail and entertainment. 
• Social and community outreach committee for inclusive culture and networking. 
• Complimentary coffee and snacks when in the office. 
• ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

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