Benefits Analyst

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

As a member of the ExtensisHR internal Benefits team, you will be responsible for providing benefits administration and analytical support for Healthcare plans.  Participates in reviewing and analyzing system-related issues and responding to escalations related to all benefits programs. Partners with vendors on system set-up rules and transmission processes.  Partners with vendors and internal departments to develop content, communications, and training. Stays abreast of legislation and other influences that affect benefits. The core responsibilities include, maintaining employee eligibility, performing quality assurance tasks, reconciling vendor data, ad-hoc reporting, overseeing vendor invoice processing, resolving benefit plan issues escalated by employees, assisting internal team members and other departments with employee inquiries, and engaging in other special projects.

• Administrative support for various employee benefit programs (Enrollments, terminations, changes, disability enrollment and claims, life insurance enrollment and claims, monthly Transit program, and others)
• Client Level benefit Set Up
• WSE Level Benefit Set Up/ Posting of Electronic Enrollments
• Manual Enrollment / change of WSE’s
• QA Vendor file, investigate billing discrepancies and carrier file discrepancies
• Prepare and compile employee and client benefit reports from HRIS system
• Provides superior customer service to our internal employees through the timely and accurate coordination of routine and complex issues pertaining to company benefit programs
• Research insurance coverage questions and collaborates with vendors and Payroll/Operations/Finance to resolve Benefits administrative issues
• Track activity in case management database
• Make recommendations for process improvements and update Standard Operating Procedures
• Manage Client Paid Cobra Billing and enrollment
• Liaison to Cobra Vendor – investigate and resolve issues
• Support Open Enrollment

• Bachelor’s degree or an equivalent combination of education, training and experience required
• Minimum of two (2) years relevant work experience in the field of retirement plan administration preferred
• Highly organized with effective time management skills and proven ability to meet deadlines
• Effective communication and interpersonal skills, and knows how to build relationships
• Proven ability to work independently on assigned tasks as well as to accept directions on given assignments
• Customer-focused attitude
• Excellent analytical and critical thinking skills
• Able to keep up in a fast-paced and rapidly changing environment
• Holds self and others accountable
• Works independently and as part of a team
• Accuracy and attention to detail is absolutely required, as well as a track record of reliability, confidentiality, and conscientious work habits
• Knowledge of Microsoft Office (Word, Excel, PowerPoint)

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our ‘You Supported Program,’ we provide a great mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:  

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one. 
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• 401k and IRA retirement plans, employer contributions.
• Extensive professional development programs to help you get to where you want to go in your career.
• Employee Discounts on retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities. 
• Diversity, Inclusion and Equity (DEI) committee that promotes organization DEI initiatives and employee engagement.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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