Vice President, Implementation & Payroll Services

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

The Vice President (VP) of Implementation and Payroll Services is a strategic and operational leader responsible for driving excellence across two core departments within our PEO: Implementation Services and Payroll Services. This role ensures high-quality onboarding experiences, seamless payroll operations, client-centric service delivery, and best-in-class documentation and reporting.

The VP will work cross-functionally with Sales leadership to ensure effective handoffs, manage expectations, and align service delivery with client commitments made during the sales process.  This position oversees a multi-layered team structure—including Implementation, Client Solutions, Payroll, and Sales Operations—the VP will foster cross-functional alignment, scalable processes, and an unwavering commitment to client satisfaction.

Strategic Leadership

• Define and execute the strategic roadmap for both Implementation and Payroll Services aligned with organizational goals.
• Champion initiatives that drive operational efficiency, client retention, and scalable growth.
• Partner with executive leadership to align department goals with company-wide objectives.
• Act as a thought partner to executive leadership on scalability, automation, and client lifecycle strategy.

Implementation Excellence

• Oversee all client onboarding activities ensuring smooth, accurate, and timely implementation of PEO services.
• Drive standardization, automation, and continual improvement in the implementation lifecycle.
• Develop implementation frameworks that support both high-volume and complex client scenarios.
• Work with the Manager/Team Lead of Implementation to maintain and evolve best practices and KPIs.
• Continuously refine onboarding methodologies to improve client experience and reduce time to value.

Payroll Services Oversight

• Ensure accurate and compliant payroll processing across multiple industries and jurisdictions, and across all payroll-related processes.
• Partner with the Sr. Director of Payroll to maintain system integrity, audit readiness, and ongoing client support.
• Establish and monitor quality control protocols and error resolution processes.
• Maintain up-to-date knowledge of payroll legislation and ensure systems/processes reflect required changes.

Client Relationships & Customer Service

• Serve as an executive point of contact for escalations and strategic accounts.
• Champion a customer-first culture that balances service excellence with operational integrity.
• Collaborate with client-facing teams to understand evolving needs and tailor service offerings accordingly.
• Leverage client feedback to refine processes, tools, and service offerings.

Sales Collaboration & Partnership

• Partner closely with Sales leadership to align client expectations with operational realities.
• Develop and enforce standardized Sales-to-Implementation handoff protocols.
• Guide Managers/Team Leads to participate in pre-sales strategy discussions and client meetings to assess service complexity and timeline planning.
• Create feedback loops between Sales, Implementation, and Payroll teams to drive continuous improvement.
• Collaborate on post-implementation success metrics and contribute to account growth strategies.

Team Leadership & Development

• Mentor and support direct reports, developing high-performing leadership teams in each department or in each team.
• Promote a culture of accountability, continuous learning, collaboration, innovation, and excellence.
• Identify and address organizational gaps, optimize team structures, and ensure succession planning and talent development for future leadership growth.

Documentation & Reporting

• Oversee development and adherence to SOPs, knowledge management systems, process documentation, and training materials.
• Implement and enhance internal reporting for service metrics, SLAs, client onboarding milestones, payroll accuracy, and compliance checks.
• Provide regular reporting to executive leadership on department performance and strategic initiatives.
• Design and deliver operational dashboards and performance reports for executive leadership.
• Ensure all documentation meets legal, compliance, and audit standards.

Education & Experience

• Bachelor’s degree in Business, Human Resources, Accounting, or related field; MBA preferred.
• 5+ years of experience in senior leadership roles within PEO, payroll services, HR technology, or client implementation.
• Proven ability to partner cross-functionally, especially with Sales, Product, and Client Success teams.
• Strong understanding of federal and state payroll compliance and PEO operations.
• Experience with client-facing implementations and enterprise payroll operations at scale.

Skills & Competencies

• Required skills and responsibilities for business process improvement and automation include analyzing processes, designing enhancements, creating optimized workflows, aligning personnel skills effectively, and applying technology and tools to improve the processes. These competencies are necessary for increasing efficiency and effectiveness within our implementation and payroll services.
• Executive presence with strong communication, negotiation, and cross-functional communication and leadership abilities.
• Strategic thinker with the ability to manage both high-level direction and operational details.
• Client-focused mindset with an operational lens and process improvement orientation.
• Strong interpersonal skills and a collaborative leadership style.
• Metrics-driven with a solid grasp of KPIs, service-level tracking, and business analytics.
• Knowledge of leading PEO/HRIS platforms (e.g., PrismHR, ADP, Workday, BambooHR, isolved) a plus.

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our ‘You Supported Program,’ we provide a great mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:  

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one. 
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• 401k and IRA retirement plans, employer contributions.
• Extensive professional development programs to help you get to where you want to go in your career.
• Employee Discounts on retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities. 
• Diversity, Inclusion and Equity (DEI) committee that promotes organization DEI initiatives and employee engagement.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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