Benefits Account Manager

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

We have an exciting opportunity for an Account Specialist supporting the Client Sponsored Plans (CSP) team in carrying out the day-to-day account management for a group of 50+ small and mid-sized PEO clients sponsoring their own health insurance program.  The position will exclusively support ExtensisHR.   

As an Account Manager, you will play a hands-on role in the success of our strategic partnership with ExtensisHR, a fast-growing HR company. This is a wonderful career opportunity to use the latest benefits technology to help shape the next phase of growth of the strategic partnership. You will work in collaboration with Senior Account Manager to manage the HR companies’ client sponsored group health insurance plans, including administration, marketing, customer service, billing and claims advocacy. Responsibilities include:

• Acknowledges and immediately responds to any client requests. Sets expectation timeline with clients for any issues or inquiries, and follows up with clients on resolution once available.
• Responsible for taking the lead on all existing client renewals within your specific book of business and ensuring that all deadlines are met.
• Collects, organizes, and provides all client renewal benefit setup information to the Benefit Operations team for HRIS system setup.
• Ensures that all renewals have assigned deadlines, and the complete renewal is received back to ExtensisHR within 30 days of the effective date.
• Acts as backup for overflow and/or absent benefits team members to support client needs and deadlines.
• Supports Benefit Operations and Implementation teams in researching and resolving administrative and operational issues.
• Attend or lead client benefits orientation meetings as needed for those existing clients making changes to their benefit offerings.
• Responsible for documenting all client interactions timely and accurately in the ExtensisHR’s client database system.
• Keeps current on industry trends and products.

• Bachelor’s degree preferred
• Minimum 2 years’ experience working for a broker agency or benefit administration firm
• Valid producer license in NJ, NY – ability to obtain licensure in other states as needed
• Excellent verbal and written communication skills
• Highly organized with the ability to thrive in a fast-paced high volume production environment
• Proven track record in providing exceptional customer service
• Intermediate Microsoft Office skills (i.e., Excel, Word, PowerPoint)

At Extensis, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life.  Under our You Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• When in the office, Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#IND2