HR Operations Manager

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. and the fastest growing PEO in the Northeast, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the hot HRO industry, we’re interested in talking to you. Come catch the PEO wave with Extensis—we’re focused on the biggest market in the most attractive region of the U.S. Together with our experienced professionals, you can help us deliver on our brand promise to simplify HR. Our portfolio includes personalized services for HR, benefit plans, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we’re growing every day.

For more information about the company visit www.extensishr.com.

The HR Operations Manager is a hands-on position that leads the HR Operations team providing administrative support by delivering and tracking all the high-quality planned and responsive HR services offered by ExtensisHR.

Leadership & Team Management

• Responsible for continuous improvement and innovation as is related to improving processes, addressing performance, creating action plans, and ensuring proper training and development of the team is delivered
• Identify areas of development and training needs across the team. Work with the Senior HR Manger of HR Compliance and Training to coordinate additional training as needed
• Provide mentoring and coaching to HR Generalists, LOA Specialists and Client Solutions Specialists relative to professional development, company processes, procedures, and required milestone standards
• Subject matter expert on HR Service models under the direction of the VP HR and be a peer resource within ExtensisHR as required
• In partnership with HR Leadership, establish departmental KPI and OKRs that supports the accomplishment of the Company’s goals
• Prepare and maintain reports as are necessary to track goal accomplishment
• Ensure productivity and performance standards are met especially during peak time periods

• Direct and monitor day-to-day team activities
• Assist with escalated service delivery inquiries

HR Service Standards

• Operational support for HR processes and systems by identifying solutions, managing the implementation of the appropriate resolutions, and determining long-term impacts of changes to HR technologies and operations
• Ensure HR operations programs and processes support and meet the changing needs and objectives of the organization by continually assessing change in the organization, industry and leading practices.
• Leverage technology and automate processes internally and externally
• Partner with technical services and outside vendors in the development of systems integration and problem solving

• In partnership with HR Leadership, establish Standard Operating Procedures (SOP’s) for HR administration
• Regularly evaluates and revises SOP’s to further increase efficiency and quality
• Maintain client HR services reporting center in company software
• Ensure team’s SLAs are developed, formalized and met
• Execute long-term improvement initiatives and programs, aligning process, people and technology to meet business objectives.

Documentation

• Document client interactions as “Cases” in ClientSpace.
• Make effective use of company systems including Microsoft Office, Workflow Management System, and other licensed applications.

Education

• BA or BS Degree required.
• Advanced study in business, human resources or employment law highly desirable.
• Industry certifications (PHR or SPHR, PMP Six Sigma).
• Experience managing and leading a team of HR professionals (minimum of four years’ experience).
• Experience in a PEO highly desirable.

Competencies

• Strong command of federal and state employment laws including but not limited to: ADA, COBRA, EEO, FLSA, and FMLA.
• Excellent communicator in writing and verbally in formal and informal business settings.
• Dynamic leader with ability to inspire, enlist and recognize others.
• Effective in negotiation and conflict resolution.
• In depth knowledge of data analytics, metrics and process improvement methodologies.
• Consultative skills.
• Client service, creative and problem-solving orientation.
• Ability to both follow structured processes and tolerate ambiguity as situations demand.
• Team player, results-focused, strong work ethic.
• High ethical standards.

Responsibilities and requirements are subject to change based on business needs.

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Student Loan Assistance Program where ExtensisHR contributes towards your student loans.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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